Rujukan Laman

How ph1 Protects Your Personal Data

At ph1, we take the privacy of your account data seriously — from the moment you register to every transaction you make using Touch 'n Go, GrabPay, Boost…

Data Collected TransparentlyYour Rights Are Clearly StatedMalaysian Law AppliesSecure Account StorageContact Us Anytime

Explore the Lobby Read FAQ

Data We Gather and Why We Use It

ph1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with ph1, we collect your name, email address, date of birth, and contact number to verify your identity and process transactions. Payment data — including references from Touch 'n Go, GrabPay, Boost dan FPX — is recorded to reconcile deposits and

1
withdrawals accurately. We also collect device identifiers and session logs to detect unusual activity and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is needed to complete a transaction. If
2
you are in Shah Alam or anywhere else in Malaysia, the same data handling rules apply uniformly across your account. Access and availability of our services depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how ph1 handles your personal data, or if you wish to request a copy, correction, or deletion of your information, our privacy support team is ready…

Live Chat Start a live chat session directly from your account dashboard. Our support team handles privacy queries during operating hours and will route your request to the data team the same day.

Email Request Send your data access or deletion request to our privacy email address. Include your registered account email so we can verify your identity before processing any changes to your data record.

Privacy Request Form Use the dedicated form inside your account settings under Privacy & Data. This is the fastest route for formal requests — submissions are logged automatically and assigned a reference number for tracking.

HOW WE HANDLE DATA

Six Ways ph1 Keeps Your Data Safe

Data protection at ph1 is not a single step — it runs across every layer of your account, from how cookies are set in your browser to how long your transaction history…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences from your browser settings or the cookie banner on your first visit.

Account Security

Your password is stored as a one-way encrypted hash — we cannot read it, and neither can our support staff. Two-step verification is available in account settings and we strongly encourage you to activate it.

Data Retention

We keep account records for as long as your account remains active and for a period after closure as required by applicable Malaysian financial and anti-fraud regulations. Once that period expires, data is securely deleted.

Payment Data Handling

Transaction references from Touch 'n Go, GrabPay, Boost dan FPX are stored in encrypted form. We never store full card or wallet credentials on our servers — all sensitive payment tokens are held by the respective payment processor.

Third-Party Sharing

Personal data is shared only with partners who need it to deliver a service to you — such as identity verification providers and payment processors. All third parties are contractually required to protect your data to the same standard we apply.

Your Rights & Requests

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via live chat, email, or the in-account privacy form, and we will respond within 72 hours of identity verification.

Frequently Asked Questions About Privacy at ph1

The questions below cover the data and privacy points our account holders ask about most often. If your question is not answered here, reach out to our privacy team directly through live chat or the in-account privacy form.

We collect your name, email address, date of birth, phone number, and device details at registration. Payment reference data from Touch 'n Go, GrabPay, Boost dan FPX is also recorded when you make a deposit or withdrawal.

No. We do not sell your personal data to any third party. Data is shared only with service partners — such as payment processors and identity verification providers — who need it to complete a specific task on your account.

We retain account records for the period required by applicable Malaysian financial and anti-fraud regulations following account closure. Once that statutory period ends, records are permanently deleted from our systems.

Yes. Submit a data access request via live chat, email, or the privacy form in your account settings. After we verify your identity, we will send a copy of the data we hold within 72 hours of confirmation.

Some fields — such as your contact number — can be updated directly inside account settings. For fields that require verification, contact our privacy team through live chat or email and we will process the correction after confirming your identity.

We use session cookies to maintain your login, and analytics cookies to see how account pages perform. You can accept or decline non-essential cookies from the banner on your first visit, or adjust your browser's cookie settings at any time.

This policy governs data collected through our platform. Access to and availability of ph1 services depends on local law and is available only where local law permits. If you are outside Malaysia, check whether use of the platform is permitted in your jurisdiction.

How ph1 Protects Your Personal Data

How to Contact Us About Your Data

Six Ways ph1 Keeps Your Data Safe

Cookie Usage

Account Security

Data Retention

Payment Data Handling

Third-Party Sharing

Your Rights & Requests

Frequently Asked Questions About Privacy at ph1

01 What personal data does ph1 collect when I open an account?

02 Does ph1 sell my personal data to advertisers or other companies?

03 How long does ph1 keep my account data after I close my account?

04 Can I request a copy of the data ph1 holds about me?

05 How do I ask ph1 to correct inaccurate personal information?

06 What cookies does ph1 use and how can I control them?

07 Does this privacy policy apply to me if I access ph1 from outside Malaysia?

Related Pages